Job Title: Receptionist
Trust Location: Buckinghamshire Healthcare NHS Trust
Location: Stoke Mandeville Hosiptal, HP21 8AL
Hours: 37.5 hours per week
Start: ASAP End: 31st of December, 2026
Working Pattern: Monday - Friday, 8am – 4pm
Duration: 4 Months
Job Responsibilities:
• Be able to demonstrate own role to new staff and those on induction.
• Answer the telephone in a professional and pleasant manner, and take accurate messages as required.
• Be available to work a 7-day working pattern (Saturdays and Sundays), cover leave and sickness absence and cover across sites. (Stoke Mandeville and Wycombe hospitals).
• Demonstrate a professional, non-judgemental and helpful manner when communicating with colleagues and the public, face to face and on the phone.
• Communicate verbally in a sensitive and caring manner with patients/ clients including situations where patients/clients may be distressed.
• Provide and receive routine information, orally, in writing, and electronically from patients, staff, and members of the public.
• To be proactive in supporting the changing demands within the service, likely to impact on the administrative team.
• Schedule all Endoscopy appointments on the Endoscopy Reporting System.
• Add repeat/surveillance patients to Endoscopy systems as instructed by the Team Leader/Admin Manager.
• Register all new patients on the computer database and check that they have not attended previously.
• Be able to take appropriate action when dealing with telephone and reception-based enquiries/situations, understanding when to refer the matter/issue on.
• Provide general non-clinical advice and information to patients.
• Inform the Team Leader/Admin Manager of annual leave arrangements as far in advance as possible and notify of any period of sickness at the earliest opportunity.
• Provide cross-cover for other staff across the service to ensure a consistent and effective service is always maintained.
• Have a flexible approach to covering other receptionists, i.e., annual leave, training, sickness.
Patient Administration:
• Ensure all patient administration is in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
• Courteously and efficiently receive all telephone enquiries in line with the Trust’s Service Standards in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
Key Duties and Responsibilities
Key Responsibilities:
• Welcoming visitors and outpatients to the building.
• Answering telephone calls and forwarding messages in a timely manner
• Answering emails, forwarding messages in a timely manner.
• Singing out/ in keys, fobs and alarms for visitors/ temporary staff members.
• Filing, printing, laminating, and copying.
• Raising and tracking purchase orders for teams across the building.
• Raising orders for the Kitchen team.
• Filing patient documents, sending to archive.
• Patient data input (notes, document scans).
• Ensuring effective communication with all outside agencies, clients/carers, staff.
• Work flexibly with other admin colleagues to ensure that the workload and pressures are dealt with appropriately.
• Managing Reception calendar appointments and scheduling.
• Handling mail and deliveries (receive, sort, and distribute incoming mail, handle outgoing mail or packages as needed).
You’ll have the following skills/experience:
Experience:
Experience of taking and responding to telephone enquiries from customers and within own organisation and
prioritising as necessary.
Recent experience of working within a customer care environment.
Experience of high demand, team-based environment
Skills, Abilities & Knowledge:
Patient confidentiality and Data Protection Act.
Demonstrate ability to be methodical.
Good communication skills both verbally and written to enable liaison with multidisciplinary team.
Prioritise and take initiative where necessary.
Ability to work under pressure and to tight deadlines whilst
retaining accuracy and attention to detail.
Work as part of a team.
Knowledge of NHS Trust or general experience within the National Health Service
System Knowledge:
Careflow patient admission
Waiting List, view TCIs, add patient to list
HICSS
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
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