Customer Service Advisor

Customer Service Advisor

Bedford Area. MK43

£14.00 per hour

Temp to Perm after 12 weeks

The Role:

As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media.

Key Responsibilities:

* Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.

* Manage inbound calls, emails, live chats, and social media queries.

* Provide accurate information and solutions, reassuring customers and resolving issues quickly.

* Work collaboratively with the wider team to maintain excellent service standards.

What We’re Looking For:

* Excellent communication skills – both written and verbal.

* A proactive and customer-first attitude, with the ability to remain calm under pressure.

* Previous customer service experience (not essential, but desirable).

* Comfortable working in a fast-paced, target-driven environment.

* Strong problem-solving skills and ability to adapt to customer needs.

Hours of Work:

* Monday to Friday: 9am – 8pm

* Saturday & Sunday: 9am – 6pm

* Rotational shifts including some late shifts: 11am – 8pm

Benefits:

* Full training provided.

* Career progression and development opportunities.

* Supportive team environment