Resident Liaison Officer (RLO) - Planned Works
Location: Hertford
Rate: Up to £22 per hour
Contract: Temporary to Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford.
This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption.
Key Responsibilities
Act as the main point of contact for residents throughout the planned works programme.
Carry out resident visits, pre-start meetings and regular communication throughout the works.
Explain the scope and programme of works clearly to residents.
Arrange access and appointments with residents and ensure works can progress efficiently.
Identify and support vulnerable residents, putting appropriate measures in place where required.
Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
Liaise closely with site managers, supervisors, contractors and client representatives.
Maintain accurate records of resident communications, visits, appointments and feedback.
Attend site and client meetings, providing updates on resident issues and satisfaction.
Help minimise disruption to residents and maintain strong relationships throughout the programme.
Promote excellent customer service and resident engagement.
Skills & Experience
Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
Experience working on planned works or refurbishment projects, ideally within social housing.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
Confident dealing with residents, contractors and client representatives.
Good IT and administrative skills.
Full UK driving licence preferred.
A proactive, professional and customer-focused approach.
If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
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