Content Designer

Content Designer – English/Welsh Bilingual
We’re looking for an experienced Content Designer to join a multidisciplinary team delivering new digital services for our public sector client.
You’ll help design clear, accessible and evidence-based content for services aimed at helping people identify and reduce gambling-related harms and access appropriate support.
What you’ll do
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Design user-centred content across digital services and journeys
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Turn complex information into clear, accessible content
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Work closely with user researchers, service designers, interaction designers and product teams
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Use research, analytics and user feedback to test and improve content
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Ensure English and Welsh content and journeys are considered from the outset
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Contribute to services that meet GDS Service Standard and WCAG 2.2 AA requirements
What we’re looking for
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Strong content design experience within agile digital teams
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Experience designing accessible, user-centred digital content
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Good understanding of GDS standards and content design principles
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Experience using user research and evidence to inform content decisions
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Ability to work sensitively with complex or potentially distressing subject matter
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Welsh/bilingual content design capability
Location: Remote-first, with occasional in-person workshops
Clearance: BPSS