Customer Service Lead Specialist
Location: Newbury
Contract Type: Temporary Ongoing
Hours: 35.5 hours per week, Monday - Friday
Pay Rate: £14.50 per hour
Position Summary
The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members.
This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.
Key Responsibilities
Manage repair and work orders
Organise returns and collections, handle proof of delivery and pricing queries
Respond to incoming emails and phone calls professionally
Maintain communication with internal and external customers
Investigate and resolve invoice and billing disputes
Support colleagues across multiple service processes and technical areas
Mentor and assist in training junior team members
Required Qualifications & Experience
Essential:
Previous experience in customer service
Strong communication skills
Proven ability to adapt to various customer needs and challenges
Proficiency in Microsoft Excel, Outlook, and Word
Solid experience working with ERP systemsPreferred:
Additional education in a related field
Understanding of service and maintenance workflows
Knowledge of good documentation practices and retention policies
Experience resolving customer complaints
Key Competencies
Calm and composed
Strong problem-solving and decision-making abilities
Ability to prioritise and organise workload
High level of customer focus
Strong team collaborator
Self-motivated with a proactive, solution-oriented mindsetIf you're looking for an opportunity where you can make an immediate impact in a lead-level role, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
