Role Purpose
The Trading Floor Support (TFS) Engineer provides high-performance end-user support for Front Office Trading environments, ensuring maximum availability, stability, and resilience across critical trading services.
The role acts as the first point of contact for trading floor technology, delivering rapid diagnosis and resolution of incidents impacting traders, sales, and support functions. The engineer plays a key role in maintaining low-latency, high-availability platforms, supporting both BAU operations and strategic change initiatives.
The role will also include:
Operational resilience and service stability ownership
Participation in change, release, and migration activities
Strong governance and risk awareness (e.g. audit, SOX, service onboarding, risk management)
Proactive service improvement and automation Key Accountabilities
Deliver 1st/2nd line support for all Trading Floor technology services with a strong focus on speed and user experience
Act as the primary interface for Front Office users, providing high-quality, professional support to senior stakeholders
Perform daily trading floor readiness checks to ensure services are fully operational ahead of market open
Diagnose and resolve incidents across:
Trader desktops and workstations (Windows 11)
Market data platforms (e.g. Bloomberg, Refinitiv, Trading/broker applications)
Dealer boards and voice trading systems
Remote access
Escalate and manage incidents effectively, working with application, infrastructure, and network teams
Own end-to-end incident lifecycle, ensuring timely resolution and clear stakeholder communication
Support moves, adds, and changes (MAC) across trading floor environments
Contribute to problem management, identifying root causes and recurring issues
Support major incident response, including coordination and communication
Participate in on-call rota and out-of-hours support
Monitors and analyses data as directed using budgeting systems and protocols.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Edits support and design documents for procedures and standards.
Supports and enables others to use and benefit from existing data management systems.
Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems.
Helps others use and benefit from the existing knowledge management systems.
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
Supports others by using strategic planning systems and protocols.
Service & Platform Responsibilities
Maintain high availability of trading services during core business hours
Support front office trading applications and market data tools
Ensure correct configuration and standardisation of desktop builds and environments
Contribute to capacity planning, platform upgrades, and technology refresh activities Risk, Governance & Controls
Adhere to all technology governance processes (e.g. change management, service introduction, solution design)
Ensure compliance with risk and control frameworks (e.g. audit requirements)
Maintain accurate documentation, support procedures, and knowledge articles
Identify and raise operational risks and control gaps, driving mitigation actions
Support onboarding of new services in line with standard governance controls Collaboration & Stakeholder Management
Build strong relationships with:
Front Office (Traders, Sales, Business Management)
Application Support, Market Data, Infrastructure and Network teams
Represent TFS in meetings and act as a trusted advisor to the business
Provide clear and timely updates during incidents and major outages
Work closely with global teams to support our New York operation. Key Skills & Experience
Core Experience
Proven experience supporting Front Office / Trading Floor environments (highly desirable, but not essential)
Strong incident management and problem-solving under pressure
Experience working in fast-paced, business-critical environments
Ability to engage confidently with senior stakeholders Pracyva is one of THE FASTEST GROWING specialized RecruitmentConsulting firm in UK and Europe… Pracyva Limited has local presence across UK , Europe ( Ireland, Netherlands , Poland ,Germany ), USA, Middle East and India , serving Top IT clients for large volumes ..We are currently hiring for our Reputed client
