2nd Line Support

2nd Line IT Support Engineer

Romford | Education Sector | £200-£220 per day | 3-Month Contract

Enhanced DBS required (DBS Update Service preferred)

We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area. This is an initial 3-month contract starting in Mid-November.

Key Responsibilities

Provide 1st and 2nd line IT support to staff across multiple school sites.
Troubleshoot hardware, software and Microsoft-related issues.
Manage and resolve service desk tickets within agreed timescales.
Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
Assist with system maintenance, updates, backups and asset management.
Troubleshoot end-user connectivity and network issues where required.Essential Skills

Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
Strong knowledge of:
Microsoft 365
Windows 10/11
Active Directory
DNS & DHCP
Group Policy (GPO)
Print Management
Hyper-V / Virtualisation
Excellent troubleshooting and customer service skills.
Full UK driving licence and access to a vehicle to travel between sites.
Enhanced DBS (Update Service preferred).What's on Offer

£200-£220 per day.
Initial 3-month contract.
Varied role supporting multiple schools within a friendly IT team.If interested, please apply via the link