Temporary Customer Communications Manager
Location: Rickmansworth
Pay Rate: £26.00 - £27.47 per hour, depending on experience
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Ongoing Temporary Assignment
Office-based in Rickmansworth during the initial training period (5 days per week), moving to a hybrid working pattern of 2 days in the office and 3 days working from home thereafter.
Upon application for this role you will receive a text message/email link to engage with our AI agent, please complete this to enhance your application.
The Role
We are currently recruiting for an experienced Customer Communications Manager to join a leading organisation on an ongoing temporary basis.
This role will be responsible for planning, developing and delivering customer communications across the full customer lifecycle, including onboarding, engagement, retention, loyalty, renewal and win-back campaigns. Working closely with a range of internal stakeholders, you will ensure communications are engaging, compliant and aligned with business objectives.
A key focus of this role is the effective use of Salesforce Marketing Cloud, therefore candidates must have previous hands-on experience building and delivering campaigns within the platform.
Key Responsibilities
Own and manage the customer communications and campaign plan.
Develop and deliver customer communication campaigns across the customer lifecycle.
Create clear, engaging customer communications from complex business and regulatory information.
Lead campaigns from initial briefing through to delivery, reporting and evaluation.
Use customer insight, behavioural data and campaign performance data to optimise communications.
Work closely with Marketing, Customer Experience, Operations, Compliance, Digital, Data and Technology teams.
Ensure communications meet brand, regulatory and data protection requirements.
Drive continuous improvement through campaign testing, automation and optimisation.
Manage campaign governance, documentation and reporting.
Support the ongoing development and enhancement of Salesforce Marketing Cloud capabilities.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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