Resident Liaison Officer – RoofingLocation: Hemel Hempstead
Contract: Temp to Perm
Initial Rate: £20 per hour
Permanent Salary: up to £33,000
We’re currently recruiting for a Resident Liaison Officer (RLO) to join a roofing contractor delivering works across residential properties in the Hemel Hempstead area.
This is a temp-to-perm opportunity, initially paying £20 per hour, with the view to move permanently onto a £33,000 salary.
The RLO will be the key link between residents, the contractor and site teams, ensuring residents are kept informed and supported throughout the roofing works.
The Role
Act as the main point of contact for residents throughout the works
Carry out resident introductions and explain the planned works clearly
Provide regular updates on programmes, access and any changes
Arrange access to properties and coordinate appointments where required
Deal with resident queries, concerns and complaints professionally
Carry out resident visits and maintain accurate records
Liaise closely with Site Managers and operational teams
Identify and escalate issues that could affect the programme
Support vulnerable residents and ensure their needs are communicated to the site team
Assist with handovers and resident satisfaction
Maintain accurate communication and visit records
Requirements
Previous experience as an RLO / Resident Liaison Officer
Experience within social housing, roofing, planned works, refurbishment or maintenance would be advantageous
Confident communicating with residents and site teams
Strong organisational and administration skills
Professional and approachable manner
Comfortable working on site and visiting residents
Full UK driving licence would be advantageous
Package
£20 per hour initially
Temp-to-perm
£33,000 salary when permanent
Long-term opportunity with an established roofing contractor
Hemel Hempstead-based projects
If you're an experienced RLO looking for a long-term opportunity with a clear route into a permanent position, please get in touch
