Job Title: Aftercare Coordinator
Location: Hybrid working with 2 days weekly travel to our Keele office
Hours : 37.5 hours
Rate: £13.41 p/h
Duration: Temporary
We're looking for a Coordinator to join our growing team and support workforce management across a range of client programmes. In this role, you'll take ownership of registering candidate for our volume campaigns, managing them through their assignment with our end client, and ensuring service levels and performance targets are consistently met.
What you'll be doing
Working within our Aftercare department
Managing inbound associate and client support phone line
Manage candidates once they start with our client throughout their assignment.
Support with pre-employment checks
Payroll and query management via phone and mailbox
What we're looking for
Previous experience in an administrative, customer contact, coordination, or recruitment role
Excellent verbal and written communication skills
Ability to build effective working relationships
Highly organised, with the ability to manage multiple tasks and meet deadlines
A team player with a strong customer-service mindset
Willingness to learn, adaptable, and proactive in approach
Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
Personal attributes
Strong communicator
Positive, can-do attitude
Well organised and detail-oriented
Collaborative team player
Able to work with empathy and show resilience
Why join us?
Be part of a supportive, collaborative Aftercare team
Gain hands-on experience across a wide range of administrative tasks.
Opportunity to grow your career within Customer Experience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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