IT Support Analyst

Duration: 2 months, plus extension
Location: Newport, Port Talbot & Llanelli

Your New Role
We are seeking to enrol 3x IT Support Engineers to provide services in Newport, Port Talbot & Llanelli, with 1x Engineer covering each site. Own transport and a driving license will be required, as there is a possibility to travel between sites.

Your Responsibilities
* You will be involved in AV Client installations and support to the client's hardware along with endpoint/server deployment.
* You will handle IMAC by validating requests, preparing and installing equipment, coordinating logistics, and supporting users.
* VIP Service offers prioritized, onsite IT support to selected users and their assistants.
* Offers walk-in IT support via Genius Bar, manages device handouts/returns, assists with orders and logistics, and ensures fast printer swaps to avoid production delays.

You Will Manage
* Incident resolution for workplace IT services by diagnosing issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements.
* Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root cause analysis and documentation
* IT assets and configurations by maintaining accurate records, updating inventory, handling installations, returns, and disposals, ensuring stock levels, and supporting logistics - all in alignment with customer policies and systems