SBA are supporting a Central Government client seeking three experienced Service Owners for a major secure, cloud-first transformation programme. Ideal candidate will hold or have held Security Clearance and worked in Tier 2, SECRET-grade or similarly secure environments such as defence. Hybrid London based
Service Owner - Service Experience
Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual improvement. implementing service automation, self-service platforms, service catalogues or knowledge management services
SIAM and multi-supplier environments.
NOC, APM, automation, self-service, service catalogue or knowledge-management implementation.
GDS Service Standard and government service management experience.
ITIL 4 Managing Professional, Strategic Leader or equivalent.
Service Owner - Security & Identity
Proven experience as a Service Owner, Security Lead, Cyber Security Manager, Identity Lead or equivalent senior leadership role. Owns security operations, IAM, authentication, authorisation, privileged access, federation, vulnerability management and assurance.
Senior leadership of cyber security, identity or access-management services.
Strong knowledge of SecOps, managing security risks, controls, compliance and assurance within complex environments. SBD principals and other Gov security classifications
Experience leading multidisciplinary security, architecture, engineering and supplier teams.
Enterprise identity architectures, federation and trust models.
Service Owner - Platform & Infrastructure
Lead cloud hosting, enterprise connectivity, platform engineering, developer enablement, automation, resilience and service transition. Deliver Platform & Infrastructure service strategy, vision and multi-year roadmap. Define target architecture and service roadmap for NCS, SCMS and DES.
Enterprise-scale cloud, infrastructure or platform service delivery experience.
Strong understanding of cloud hosting, networking, identity, platform engineering and operational service management.
Experience developing service strategies, roadmaps, TOM, support arrangements and transition plans.
Developer tooling, automation platforms and multi-supplier service integration.
Procurement, supplier performance and service contract governance
