Passenger Assistance Agent
Location: Christchurch
Hourly Rate: £12.78 per hour
Hours: Up to 40 hours per week - flexible working patterns including split shifts, days, evenings and weekends
Tru Talent are delighted to be partnering with one of the UK's leading airports to recruitPassenger Assistance Agents to support terminal operations during the busy summer season. This is a truly rewarding, people-focused role where no two days are the same.
About the Role of Passenger Assistance Agent:
As a Passenger Assistance Agent, you'll play a vital part in ensuring every passenger enjoys a safe, smooth and positive airport experience. You'll be on the frontline, providing compassionate and professional support to passengers who require additional assistance.
Your responsibilities as a Passenger Assistance Agent:
Supporting passengers with special assistance needs, including reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions.
Escorting passengers from arrival points (car parks, forecourts, taxi ranks and bus stops) through to their aircraft seat and supporting them on arrival.
Acting as the main point of contact for assisted passengers, delivering a friendly, respectful and reassuring service throughout their journey.
Guiding passengers through Customs and Immigration when required.
Operating specialist equipment and airline systems following full training.
Ensuring all assistance is delivered safely, compliantly and with dignity at all times.
Completing required documentation and maintaining the highest standards of safety and security.
Assisting with aircraft cleaning and supporting wider operational tasks when needed.
What we're looking for from the Passenger Assistance Agent:
Flexible and willing to work a variety of shifts, including evenings, nights, weekends and public holidays.
Fluent in spoken and written English with excellent communication skills.
Comfortable following set procedures while remaining adaptable and solution-focused.
Happy working outdoors and in varying weather conditions when required.
Passionate about delivering outstanding customer service.
Self-motivated, reliable and confident working independently.
Important Information:
Employment is subject to a satisfactory DBS and Security Check, along with five years of checkable employment or educational references, all of which must be completed prior to your start date.
Click 'Apply Now' to take the next step in your career.
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