Service Operations Coordinator - EV Infrastructure
Location: Poole, Dorset (moving to Bournemouth Airport from October 2026)
Job Type: Full-time, Temporary on going (opportunity to go permanent)
Pay: £13.96
Working Hours: 8.5-hour shifts between 7:00am and 6:00pm, including a 1-hour unpaid lunch break
TeamJobs are recruiting for a Service Operations Coordinator to join a busy and growing team supporting Electric Vehicle Infrastructure (EVI) customers.
This is a varied coordination and administration role, where you will be responsible for managing faults and incidents, coordinating engineer attendance and ensuring customers are kept up to date throughout the process.
The role:
Coordinating and managing EV infrastructure faults and incidents
Dispatching and scheduling Field Service Engineers
Prioritising engineer workloads and responding to urgent faults
Keeping internal systems updated with the latest fault information
Chasing engineers for updates and attendance details
Communicating with customers and providing progress updates
Working to agreed Service Level Agreements
Monitoring fault management systems and interfaces
Supporting the implementation of new EV infrastructure customers and processes
Attending customer meetings where required
Maintaining up-to-date contract and customer documentation
Escalating issues where necessary and taking ownership of incidents through to completionWhat we are looking for:
Previous administration, coordination or customer service experience
Excellent communication and organisational skills
Strong attention to detail
Ability to work well under pressure in a fast-paced environment
Good IT skills, including Microsoft Outlook, Word and Excel
A proactive and positive approach to problem-solving
Ability to build strong relationships with colleagues, engineers and customers
Confidence working independently and managing tasks through to completionExperience within EV infrastructure or a technical environment would be beneficial, but is not essential.
Location and hybrid working
The role will initially be based in Poole, before relocating to the Bournemouth Airport area from October 2026.
For the first six months, the role will be fully office-based whilst training is completed. Following successful completion of training, there will be the opportunity to work on a hybrid basis, with three shifts per week based in the office.
Please note: Due to the shift times and future location, candidates must be able to reliably travel to the Bournemouth Airport site without relying on public transport.
If you are an organised and proactive coordinator looking for a varied role within the growing electric vehicle infrastructure sector, we would love to hear from you!
TJCOM
