Income Collection Assistant
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience
Contract: Temporary basis, initially 12 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
1 position available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for an Income Collection Assistant to join a busy and supportive team.
This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.
You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
Recover outstanding income owed to the Council through effective credit control and debt recovery activities
Contact customers via telephone, email, and written correspondence to secure payment
Arrange repayment plans and provide advice on suitable payment options
Refer debts to external collection agencies where appropriate
Assess customer circumstances and signpost to support services where required
Maintain accurate case records and update internal systems
Process financial transactions including invoices, credit notes, and write-offs
Monitor cases and escalate where legal action may be required
Working Arrangements
Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
Take part in a weekly rota to cover service hours (latest finish 5:15pm)
Full-time onsite during training
Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
Previous experience in credit control and debt recovery is essential
Confidence in making outbound calls and negotiating payments
Demonstrate strong communication skills and professionalism
Are organised, target-driven, and detail-focused
Can work both independently and as part of a team
Why Apply
Hybrid working after training
Immediate opportunity
Experience within a local authority environment
Potential for contract extension
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references
