FULLY REMOTE (Once a month London Office)
Duties and responsibilities:
1. Assessment Administration & Scheduling
• Support the creation of assessmentmaterial, communicating with subject matter experts to ensure tasks are completed to defined process and timelines.
• Support the scheduling and coordination of exams and assessments across multiple qualifications.
• Set up exams on the assessment platform, following defined processes and timelines.
• Ensure all student entries and assessment details are recorded accurately on internal systems, including processing bookings and tickets.
• Process bookings for B2B, bursary, deferrals and direct entries and accurately track tasks.
2. Platform & System Management
• Assist with building and configuring assessments on the digital assessment platform, ensuring technical accuracy.
• Monitor exam set-up and flag any technical or content issues to the Head of Education Operations.
• Keep internal records updated in the CRM and assessment tracking systems.
3. Marking & Results & Certification
• Monitor and support subject matter experts marking activities, reporting issues or delays to the head of Education Operations.
• Assist with the preparation and issuance of results, feedback reports and digital credentials.
4. Proctoring & Compliance Support
• Help process and investigate proctoring reports, including incidents of suspected malpractice.
• Ensure documentation and outcomes from investigations are handled sensitively and in line with policy.
5. Reporting & Record-Keeping
• Maintain accurate records of assessments activities and correspondence, including for thepurposes of financial tracking.
• Support data reporting requirements for internal monitoring and external compliance.
6. Process Improvement & Team Support
• Contribute to process reviews and suggest improvements to enhance efficiency and service.
• Provide general administrative support to the assessment team and wider Education function.
• Participate in training and team meetings as required.
Skills and Qualifications:
• Experience in administration, ideally within education or assessment services.
• Strong attention to detail and accuracy in data handling.
• Good written and verbal communication skills.
• Confidence using digital platforms and databases (e.g. LMS, assessment software, CRM).
• Ability to manage multiple tasks and work to fixed deadlines.
• Team-oriented with a proactive, problem-solving mindset.
• Familiarity with awarding body processes, compliance or invigilation procedures (desirable but not essential)
