Customer Service Representative - Newcastle, UK

Role: Customer Service Agent Type: Contract (6 Months with potential extension) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities,…

Pay rate £15 – £20/hour

Contract type Contract

Posted 26 August 2026

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About this contract

Role: Customer Service Agent
Type: Contract (6 Months with potential extension)
Location: Newcastle, UK
Working Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

Acting as first point of contact for Personal Loans account holders via inbound calls
Take responsibility for managing customer information in line with GDPR experience
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Striving to ensure a first-outcome resolution for our customers
Able to work in a fast-paced environment while ensuring that processes & procedures are followed
Can ensure that customer records are kept accurate and up to date
Able to achieve Key Performance Indicators such as Average Handling TimeRequired:

Call Centre/Contact Centre Experience
Customer Service ExperienceDesirable:

Financial Customer Service Experience
Personal Loans Service Experience
Customer Records ManagementThis is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy

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