Job Title: Receptionist/Concierge
Monday – Friday 08:00 – 17:00
45 hours per week
€17 p/h
Role to commence mid-October but this could change
Job Summary:
We are looking for a professional, friendly, and customer-focused Receptionist/Concierge to join our team on a contract hire basis. The successful candidate will be the first point of contact for visitors, clients, and employees, providing a welcoming front-of-house experience while ensuring the smooth day-to-day operation of the reception area. This role involves managing visitor access, handling telephone and email enquiries, providing administrative support, and maintaining a safe, secure, and professional environment.
The ideal candidate will have excellent communication skills, strong organisational abilities, and a proactive approach to delivering exceptional customer service.
Responsibilities:
* Welcome visitors, clients, contractors, and staff in a professional and courteous manner.
* Manage the reception desk and maintain a high standard of presentation.
* Answer and direct incoming telephone calls and emails promptly.
* Handle visitor sign-in procedures and issue visitor passes.
* Monitor access control systems and ensure security procedures are followed.
* Manage meeting room bookings and prepare rooms when required.
* Assist with contractor management by ensuring contractors are signed in, issued with the appropriate access passes, and comply with site security and health & safety procedures.
* Receive, sort, and distribute mail, deliveries, and courier packages.
* Maintain accurate visitor and contractor records.
* Escalate issues or incidents to the appropriate department or management where required.
* Support the coordination of site events, meetings, and visitor arrangements when required.
* Deliver exceptional customer service at all times.
* Support visitor travel arrangements as required
Requirements:
* Previous experience in Reception, Concierge, Customer Service, Hospitality, or Front of House.
* Excellent verbal and written English.
* Strong communication and interpersonal skills.
* Professional appearance and manner.
* Good knowledge of Microsoft Office (Outlook, Word, Excel).
* Ability to multitask and prioritise workload.
* Excellent organisational skills.
* Ability to work independently and as part of a team.
* Right to work in Ireland
Preferred Qualifications & Experience:
* Previous experience in a corporate environment.
* Experience using visitor management systems.
* Knowledge of access control systems.
* Experience working within Facilities Management or Corporate Services.
* First Aid certification (desirable)
