Repairs Transformation Programme Manager
Location: London
Rate: £750 per day (Umbrella)
Contract: 3 - Months ongoing
Working pattern: Hybrid
Spencer Clarke Group are supporting a local authority to appoint a Repairs Transformation Programme Manager within their Housing Repairs service.
This is a programme lead role focused on improving how the repairs service runs day to day, including customer experience, ways of working, and the supporting systems and processes. You will pull together multiple workstreams, keep delivery on track, and provide clear reporting and governance to senior stakeholders.
Responsibilities include
Leading the end-to-end delivery of a housing repairs transformation programme, managing priorities, milestones and dependencies
Building and maintaining programme plans, delivery roadmaps, governance and reporting routines
Coordinating work across housing operations, digital teams, customer services and corporate stakeholders to drive delivery
Managing supplier and contractor engagement to support mobilisation and delivery, with clear expectations on outcomes and timelines
Tracking risks, issues and actions, and making sure blockers are dealt with quickly and transparently
Producing clear updates for programme boards and senior leadership, including progress, risks, decisions required and next steps
Supporting service redesign and the rollout of new processes and technology, ensuring changes land properly with operational teams
About you
Significant programme management experience delivering complex change programmes, ideally within local government or housing
Strong understanding of housing repairs, asset management or front-line housing service delivery
Experience of technology-enabled change, with a focus on adoption, process improvement and measurable outcomes
Confident stakeholder management at senior level, with the ability to influence and bring people with you
Proven ability to manage suppliers, contractors and delivery partners in a structured way
Comfortable setting up governance, controls and reporting that keep a programme moving and decision making clear
A programme or project management qualification (MSP, PRINCE2, Agile or similar) is desirableHow to apply
Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
