Continuous Improvement Manager
Location: Walsall, West Midlands
Contract: Fixed-Term Contract (with potential for extension/permanency)
Hours: Monday to Friday
Job Description
About the Opportunity
An exciting opportunity has arisen for an experienced Continuous Improvement Manager to join a large and complex distribution operation undergoing significant operational transformation.
Following a major site consolidation and business systems transition, the organisation is focused on improving operational performance, embedding best practice processes, standardising ways of working and creating a culture of continuous improvement.
This role will suit an individual who enjoys identifying inefficiencies, implementing sustainable improvements and working closely with operational teams to deliver measurable business results.
This is a hands-on role focused on practical implementation rather than theoretical continuous improvement.
Key Responsibilities
Lead continuous improvement initiatives across warehouse and supply chain operations.
Identify opportunities to improve productivity, efficiency, quality and service levels.
Analyse operational processes and workflows to eliminate waste and reduce inefficiencies.
Develop and implement standard operating procedures and process documentation.
Drive KPI improvement through structured performance analysis and action planning.
Support the optimisation of warehouse systems and operational processes.
Facilitate root cause analysis and corrective action activities.
Coach operational leaders and teams on continuous improvement principles.
Lead change management projects and ensure improvements are embedded into daily operations.
Support Health & Safety, compliance and operational best practice initiatives.
Build a culture of accountability, engagement and operational excellence.
Key Performance Areas
Productivity improvement
Labour utilisation
Warehouse efficiency
Stock accuracy
Process compliance
Operational KPIs
Cost reduction
Health & Safety performance
Employee engagement
About You
To be successful in this role, you will have:
Proven experience in Continuous Improvement, Operational Excellence or Operational Management.
Experience within warehousing, logistics, manufacturing or distribution environments.
A strong track record of delivering measurable operational improvements.
Experience implementing Lean, Kaizen, Six Sigma or similar methodologies.
Excellent problem-solving and analytical skills.
Strong stakeholder management and communication skills.
Experience developing SOPs, workflows and process controls.
A practical, hands-on approach to driving change.
The ability to influence teams and gain buy-in across all levels of the business.
Desirable Experience
Lean Six Sigma qualification
IOSH Managing Safely
Change Management experience
ERP or WMS exposure
Microsoft Dynamics 365 exposure
Warehousing, logistics or manufacturing sector experience
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