User Researcher
Rate: £525/day Inside IR35
Duration: 4 months initially
Clearance: Active SC required
Working pattern: 2 days pw in Telford
Role Overview
We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment.
The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services.
The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control.
Key Responsibilities
Plan and conduct user research across digital services and products
Identify user needs, behaviours, pain points and opportunities for improvement
Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
Analyse research findings and translate them into clear, actionable insights
Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
Support iterative design and development by testing concepts, prototypes and live services with users
Present research findings clearly to delivery teams and senior stakeholders
Ensure research considers accessibility and the needs of users with different levels of digital capability
Maintain research artefacts and contribute to the wider evidence base across the programme
Skills & Experience
Strong experience as a User Researcher within digital or technology programmes
Experience planning, conducting and analysing user research independently
Strong understanding of user-centred design and Agile delivery
Experience working within multidisciplinary teams
Confident conducting usability testing, interviews and other research methods
Ability to turn complex research findings into clear insights and recommendations
Strong stakeholder engagement and communication skills
Experience working with sensitive, complex or high-profile services would be beneficial
Previous Home Office, Central Government or GDS experience would be advantageous
Understanding of the GDS Service Standard and accessibility requirements would be beneficial
Active SC clearance is required for this role
