Join a well-established Housing Association in a customer-focused role supporting the delivery of an efficient and responsive repairs service. This Repairs Administrator position offers the opportunity to make a real difference to residents by ensuring their queries, repair issues and complaints are dealt with promptly and professionally.
You’ll be responsible for managing a busy customer queries inbox, responding to residents and supporting the team with customer complaints and repairs administration. This is a varied role that would suit someone who enjoys working with customers, is highly organised and can manage a busy workload while maintaining a high standard of service.
We’d love to hear from anyone with a background as a Repairs Administrator, Housing Administrator, Repairs Coordinator, Customer Service Advisor, Customer Liaison Officer, Housing Officer, or someone with experience in social housing, repairs, property maintenance or customer service.
As a Repairs Administrator, you will be:
· Managing and monitoring a busy customer repairs inbox
· Responding to customer queries professionally and within agreed timescales
· Handling, logging and progressing customer complaints
· Liaising with customers regarding outstanding repairs and appointments
· Providing residents with regular updates on the progress of their repairs
· Liaising with operatives, contractors and internal teams to resolve customer queries
· Raising and updating repairs and work orders where required
· Monitoring outstanding queries and ensuring actions are followed up
· Maintaining accurate customer and repairs records
· Escalating complex or urgent issues to the appropriate team
I’d love to speak to anyone who has:
· Previous experience within social housing, repairs, property maintenance or customer service
· Experience handling customer queries and complaints
· Excellent written and verbal communication skills
· A confident and professional telephone manner
· Strong organisational skills and the ability to prioritise a busy workload
· Excellent attention to detail and accurate record keeping
· Good IT skills and confidence using Microsoft Office
· Experience using a repairs or housing management system would be advantageous
· The ability to remain calm and professional when dealing with challenging customer situations
· A reliable and professional approach, with good references
Key requirements for this Repairs Administrator role:
· Previous experience in customer service, repairs administration or housing
· Experience managing customer queries and/or complaints
· Strong administration and communication skills
· Reliable with a strong employment history and good references
The role is offering the following benefits:
· Monday–Friday, 08:00–16:00
· Full-time, office-based initially
· Opportunity to work 1 day from home once fully trained
· Immediate start available
· A customer-focused role within a busy housing repairs team
· Opportunity to develop your experience within social housing
If this Repairs Administrator role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed)
